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Have you received your Written Statement through the post?

Graphic bout the way you rent is changing

Soon we will start to post written statements and important documents to our current tenants (contract holders) whose tenancies (contracts) started before the 1st of December 2022.

The most important thing for you to remember is…there is no need to worry.

The written statement isn’t a new contract, it’s a written copy of the existing terms and conditions of your tenancy agreement, including any required additions and/or changes. We are required to give this to you under the Renting Homes (Wales) Act 2016 which came into force on 1st of December 2022.

You might have seen a few posts about it on our social media accounts.


These changes affect everyone in Wales.


The purpose of the Act is to simplify and improve your rights and the condition of rental homes in Wales.

Do not worry if you haven’t received yours yet, we are working hard to send this out to all contract holders as quickly as we can. However, due to the amount that needs to be checked and sent, this can take time. They will be sent out in weekly batches. This means that not all tenants (contract-holders) will receive them at the same time.

The deadline to send this information to you is by the end of May 2023 and we are on track to complete on time.

Once you receive your written statement, you don’t need to do anything other than read the contract and familiarise yourself with your rights and responsibilities and keep it in a safe place.

More information

If you have any questions or need more information, please visit:

If you are worried or having difficulty understanding your written statement or enclosed documents, we will be happy to help you and can be contacted as follows:

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